User profile for user: Stiggy09
Stiggy09 Author
User level: Level 1
13 points

Deal top adware and internet problems...

Hello,


When I started up my macbook yesterday I discovered that my mac was (again) infected with an adware. When I opened up google chrome I was greeted with 'Trovi' as my browser and adds everywhere. The problem with the browser is not so hard to solve, just delve into the settings. But the adds are way more difficult to remove.


The problems are the following:

- adds everywhere from 'Deal top'

- some randome words in internet pages are highlighted and are adds too, if you hover over them you get adds like mackeeper and other useless things

- when I was looking on the web for a solution I discovered something strange, something that makes my case different from the rest i guess. Some pages are blocked. Chrome tells me that 'The site can't be reached' and '(example) refused to connect'. Images won't load either. Another example, if i want to update via the app store is says that 'the server can't be reached'.


This internet problem started since I discovered the add virus so I think they are related.


I tried restarting several times, cleared all the data in chrome and used BitDefender to scan my whole mac on viruses. None of this worked, I still got it...

I'm on OSX Yosemite 10.10.5 by the way.


Please help me out, I hate this.


Kind regards,

Stig W.


<Personal Information Edited by Host>

Posted on Jun 10, 2016 11:51 AM

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6 replies
User profile for user: Stiggy09
Stiggy09 Author
User level: Level 1
13 points

Jun 12, 2016 3:16 PM in response to Eric Root

Okay, so I've run that program and it dit detect some files. I removed them and had to restert my computer. When I logged in again and opened my browser I noticed that the ads were reduced but not gone. So I run the application again and it detects two files, again I remove them. But how many times I do this, there are still some adds left...


Edit: I'm running on the latest os now.

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,341 points

Jun 12, 2016 4:58 PM in response to Stiggy09

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: Stiggy09
Stiggy09 Author
User level: Level 1
13 points

Jun 13, 2016 3:05 PM in response to Eric Root

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-14 00:03:11

Download EtreCheck from https://etrecheck.com

Runtime 1:42

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Click the [Check files] link for help with unknown files.


Problem: Other problem

Description:

maleware


Hardware Information: ⓘ

MacBook Pro (15-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2,4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 852


Video Information: ⓘ

Intel HD Graphics 3000

AMD Radeon HD 6770M - VRAM: 1024 MB

Color LCD 1680 x 1050

SyncMaster 1920 x 1080 @ 60 Hz


System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour


Disk Information: ⓘ

ST2000LM003 HN-M201RAD disk1 : (2 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

2TB Hard Drive (disk1s2) /Volumes/2TB Hard Drive : 2.00 TB (886.74 GB free)


Samsung SSD 850 EVO 250GB disk0 : (250,06 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 248.83 GB (43.85 GB free)

Core Storage: disk0s2 249.20 GB Online


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Nektar IMPACT LX49

M-Audio M-Track

Native Instruments Maschine Controller

Logitech USB-PS/2 Optical Mouse

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Adware: ⓘ

/Library/LaunchDaemons/com.BrooklyniteUpd.plist

/Library/LaunchDaemons/com.mistakablyUpd.plist

2 adware files found. [Remove]


Unknown Files: ⓘ

/Library/LaunchDaemons/com.malwarebytes.HelperTool.plist

/Library/PrivilegedHelperTools/com.malwarebytes.HelperTool /Library/PrivilegedHelperTools/com.malwarebytes.HelperTool

One unknown file found. [Check files]


Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.bongiovi.DPSReflector (1.0.6 - SDK 10.9 - 2016-06-10) [Support]

[loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.8.0 (R36) - SDK 10.9 - 2016-06-10) [Support]


/System/Library/Extensions

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9 - 2016-06-10) [Support]

[not loaded] com.novationmusic.driver.usb.audio (2.7 - SDK 10.9 - 2016-06-10) [Support]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 156 Apple tasks

[running] 75 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 157 Apple tasks

[running] 89 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-17) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-14) [Support]


Launch Daemons: ⓘ

[not loaded] com.BrooklyniteUpd.plist (2016-06-10) Adware! [Remove]

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

[loaded] com.adobe.SwitchBoard.plist (2016-03-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-17) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-17) [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2015-11-30) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-06-13) [Support]

[not loaded] com.mistakablyUpd.plist (2016-04-22) Adware! [Remove]

[not loaded] com.torrents-time.helper.plist (2016-02-18) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-17) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.bittorrent.uTorrent.plist (2015-10-21) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]


User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)


Other Apps: ⓘ

[loaded] BrooklyniteUpd.plist

[failed] com.5e275556e95e3ba9.config

[running] com.adobe.CCXProcess.67872

[running] com.adobe.acc.AdobeDesktopService.106272.023E45B9-DAEC-44E1-A0C2-F66223DA278C

[running] com.adobe.accmac.68192

[running] com.native-instruments.NIHardwareService.105312

[running] com.torrents-time.helper

[loaded] 397 Apple tasks

[running] 190 Apple tasks


Internet Plug-ins: ⓘ

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-10-13) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-17) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

AdobePDFViewerNPAPI: 15.009.20069 - SDK 10.8 (2015-09-30) [Support]

AdobePDFViewer: 15.009.20069 - SDK 10.8 (2015-09-30) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-10-13) Check version


3rd Party Preference Panes: ⓘ

Native Instruments USB Audio (2015-09-18) [Support]

YAMAHA-USBMIDIPatch (2012-07-10) [Support]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 248.83 GB Disk used: 204.98 GB

Destinations:

Backupschijf 4 Tb [Network]

Total size: 4.00 TB

Total number of backups: 31

Oldest backup: 16/05/16 02:20

Last backup: 09/06/16 23:00

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 248.83 GB X 3)


Top Processes by CPU: ⓘ

12% kernel_task

4% WindowServer

2% fontd

2% NIHardwareAgent

1% hidd


Top Processes by Memory: ⓘ

991 MB Google Chrome Helper(4)

751 MB kernel_task

221 MB Google Chrome

197 MB mds_stores

180 MB iTunes


Virtual Memory Information: ⓘ

2.64 GB Free RAM

5.36 GB Used RAM (1.79 GB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

Jun 13, 2016, 11:10:34 PM Self test - passed

Jun 13, 2016, 12:13:48 AM /Library/Logs/DiagnosticReports/com.torrents-time.helper_2016-06-13-001348_[red acted].crash

/Library/PrivilegedHelperTools/com.torrents-time.helper

Jun 12, 2016, 02:50:33 PM /Library/Logs/DiagnosticReports/mds_2016-06-12-145033_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Jun 11, 2016, 05:25:03 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-06-11-172503_[redacted].hang

/Applications/Google Chrome.app/Contents/MacOS/Google Chrome


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